Cancellation Policy

At Horodox, we understand that sometimes things don’t go as planned and you may need to cancel your order. We strive to make the cancellation process as simple and easy as possible for our customers. Please read our cancellation policy below for more information.

Cancelling an order before it ships

If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible at [email protected]. We will make every effort to accommodate your request and process the cancellation promptly. Please note that cancellation requests made outside of our business hours may be addressed on the following business day.

Cancelling an order after it ships

In the event that you need to cancel an order after it has already been shipped, we kindly ask you to reach out to our customer service team immediately at [email protected]. We will assist you in initiating the return process and provide you with further instructions. Please be aware that shipping fees and return shipping costs may apply.

Please note that once an order has shipped, we are unable to cancel the order. If you wish to cancel the order, you will need to follow our return policy and return the item(s) for a refund.

Cancelling a pre-order

If you need to cancel a pre-order, please contact our customer service team at [email protected]. We understand that circumstances may change, and we will do our best to accommodate your cancellation request. However, please note that cancellation availability may vary depending on the specific pre-order item and its shipping status.

If the item has already shipped, you will need to follow our return policy and return the item(s) for a refund.

Cancellation of a subscription

To cancel a subscription, please log into your account and follow the cancellation instructions provided. If you encounter any issues or have questions regarding the cancellation process, please don’t hesitate to contact our customer service team at [email protected]. We will be happy to assist you and ensure a smooth cancellation experience.

Business Days

Our business days are Monday through Sunday, excluding public holidays. Please keep this in mind when considering cancellation requests, as response times may vary during non-business days.

Contact Us

If you have any further questions or concerns regarding our cancellation policy or need assistance with canceling an order, pre-order, or subscription, please feel free to reach out to our customer service team at [email protected]. We are here to help and will respond to your inquiry as soon as possible.